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IT Generalist II

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Posting Details

Position Information

Position Title IT Generalist II
Posting Title IT Generalist II
System Member Institution/Agency TEXAS A&M UNIVERSITY (TAMU)
Posting Number S00180FY18
Salary $38,646.77 - $45,198.40
Pay Basis Annually
Job Close Date
Geographic Location College Station
Budget Type Budgeted/Benefits - Full-Time
Is this position restricted by the Patriot Act? No
Is this position D.O.T. regulated? No
EEO AA Statement

The Texas A&M System is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.

Position Summary Information

Job Summary

The Information Technology (IT) Generalist II, under general supervision, assists with routine technical support for various IT projects or work groups. Assists with routine technical support to customer.

Required Education and Experience

Bachelor’s degree or any equivalent combination of education and experience may be considered. One year of job-related experience.

Preferred Education and Experience

Experience with Help/Service Desk support functions. Experience supporting PC and Macintosh computers. Familiarity with office applications.

Required Licenses, Certifications, or Registrations

Ability to obtain passport and international visas on a continuing basis.

Preferred Licenses, Certifications, or Registrations


Required Special Knowledge, Abilities, and Skills

Must be able to work in a collaborative team environment. Excellent communication (both oral and written) and interpersonal skills. Ability to multi-task and work cooperatively with others. Excellent customer service skills.

Preferred Special Knowledge, Abilities, and Skills

Experience working in an academic research-oriented atmosphere. Experience with scientific ocean drilling. Knowledge of oceanographic sciences.

Other Requirements or Other Factors

This position may be required to sail. Seagoing employees must pass a new employee physical exam and annual physical exam.

Preferred Other Requirements or Other Factors


Detailed Job Duties

Duties Performed

Conducts operating systems installation and maintenance; Provides LAN, microcomputer, or other technology equipment installation, repair, troubleshooting, maintenance and/or support; Conducts customer consultation in the use and development of technological tools and/or multimedia development; Provides routine technical support for the customer; Meets with customers and technical staff to determine information needs and requirements; and Provides on-call support on nights and weekends as needed.

Duties Performed

Monitors and maintains system security; Provides resource estimates and progress reports; Ensures that all work is accurate and in compliance with departmental or project quality standards; Learns about other areas of a complex computing and/or networking environment; Participates in training and professional development sessions; Serves on committees to develop technical standards and direction; and Researches problems and recommends solutions.

Duties Performed

May sail occasionally on the JOIDES Resolution research vessel as a staff member to provide technical assistance and desktop computer support for a heterogeneous network and computing environment; and The duties of this position involve fine motor skills for delicate tasks and strenuous physical activity, including moving, lifting, and carrying heavy loads; reaching, bending, and maintaining balance on a moving ship; working under confined conditions on the ship; exposure to noise, vibration, and potential allergens; and occasional exposure to extreme environments.

Duties Performed

Other duties as assigned.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Where did you see this position advertised?
    • The Chronicle of Higher Education
    • HigherEd Jobs
    • Workplace Diversity
    • Work in Texas
    • Higher Education Recruitment Consortium (HERC)
    • Job Fair
    • This Website
    • Other
  2. If you selected Other, please let us know where you saw the position advertised.

    (Open Ended Question)

  3. * Are you able to obtain a valid passport and international travel visas on a continuing basis?
    • Yes
    • No

Documents Needed to Apply

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
  1. Curriculum Vitae
  2. Other Document 1
  3. Other Document 2
  4. Other Document 3
  5. Transcript