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Client Technologies Analyst I

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To be considered for the position, please complete the entire application including employment history, skills and supplemental questions.

Posting Details

Position Information

Position Title Client Technologies Analyst I
Posting Title Client Technologies Analyst I
System Member Institution/Agency TEXAS A&M UNIVERSITY (TAMU)
Department LIBRARIES / 02-149003
Posting Number S00061FY18
Salary $38,647.77 - $45,198.40
Pay Basis Annually
Job Close Date
Geographic Location College Station
Budget Type Budgeted/Benefits - Full-Time
Is this position restricted by the Patriot Act? No
Is this position D.O.T. regulated? No
EEO AA Statement

The Texas A&M System is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.

Position Summary Information

Job Summary

The Client Technologies Analyst I is responsible for a complex LAN (7 buildings on campus), a mobile workforce and provides consulting, technical support, and training to users and technical staff for the Libraries.

Required Education and Experience

Bachelor’s degree in applicable field or equivalent combination of education and experience. Two years of related experience in hardware, software and network technology administration.

Preferred Education and Experience

Bachelor’s degree in CS, MIS, Engineering or related field with computer specialization. Previous Microsoft and Library experience. Two years of experience in a Microsoft environment with a Microsoft Certified Desktop Support Technician (MCDST) certification. Experience with Apple OS X and various deployment technology such as NetRestore.

Required Licenses, Certifications, or Registrations

None

Preferred Licenses, Certifications, or Registrations

CompTIA A+ and Microsoft Certified Desktop Support Technician (MCDST)

Required Special Knowledge, Abilities, and Skills

Must be able to work in a collaborative team environment. Ability to multi-task and work cooperatively with others.

Preferred Special Knowledge, Abilities, and Skills

Strong written and oral communication skills, with the ability to communicate about both technical and non-technical issues to other staff and clients. Strong commitment to service to both library staff and customers. Ability to function as a technology integrator, integrating emerging technologies into standard library operations. Strong problem solving and analytical skills. General programming skills or training.

Other Requirements or Other Factors

Physical requirements: frequent “moderate” lifting/carrying, occasional “heavy” lifting/carrying of computers, monitors and/or carts laden with similar equipment.

Preferred Other Requirements or Other Factors

None

Detailed Job Duties

Duties Performed

Troubleshoot and repair hardware and software for workstations (both PC and Apple, desktop and laptop), troubleshoot and repair configuration problems, assist with troubleshooting network problems. Provide support and troubleshooting for customers with mobile devices (smartphones, PDAs, iPhone, etc.). Assist co-workers in resolving certain technical problems, confer with other personnel in resolving problems involving procedural and technical matters, provide more advanced technical support for the customer, research problems and recommend solutions.

Duties Performed

Provide technical support for various Library applications for library staff in Qatar and the Architecture Department/Library at the College Station campus. Provide technical support and training on library videoconference equipment and the use of complex multimedia equipment in library conference rooms.

Duties Performed

Install, maintain, upgrade and configure workstation software utilizing Library software deployment technology. Provide technical guidance and support to junior employees on software installation procedures. Investigate, recommend and assist customers with workstation software purchases.

Duties Performed

Assist co-workers in resolving certain technical problems, confer with other personnel in resolving problems involving procedural and technical matters, provide more advanced technical support for the customer, research problems and recommend solutions. Provide resource estimates and progress reports, serve on committees (Voyager Steering) to develop technical direction and meet with library customers and technical staff to determine information needs and requirements. Ensure that all work is accurate and in compliance with departmental and project quality standards. Provide on-call support on nights and weekends as needed.

Duties Performed

Perform other duties as assigned.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Where did you see this position advertised?
    • The Chronicle of Higher Education
    • HigherEd Jobs
    • Workplace Diversity
    • Work in Texas
    • Higher Education Recruitment Consortium (HERC)
    • Job Fair
    • GettingHired.com
    • RecruitMilitary.com
    • This Website
    • Other
  2. If you selected Other, please let us know where you saw the position advertised.

    (Open Ended Question)

  3. * Describe "customer service" and how you believe you might apply its characteristics to this position.

    (Open Ended Question)

  4. * Describe your multitasking skills that would relate to working in a busy helpdesk environment.

    (Open Ended Question)

  5. * Describe your role and experience in end-user desktop support and helpdesk operations.

    (Open Ended Question)

  6. * Please describe any past library experience you have had.

    (Open Ended Question)

  7. * This position requires frequent “moderate” lifting/carrying, occasional “heavy” lifting/carrying of computers, monitors and/or carts laden with similar equipment. Are you able and willing to meet these requirements?
    • Yes
    • No

Documents Needed to Apply

Required Documents
Optional Documents
  1. Other Document 1
  2. Other Document 2
  3. Other Document 3